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View Full Version : Australia (AU) Lacking Service at SGC in Burwood.


Than0seid
03/02/2008, 21:34
Just sharing a story of my experiences with the new owners.

On friday I contact SGC and spoke to Paul, one of the new owners about the possibility of buying a case of Crisis from them.

During conversations through the day I organised to purchase a case from SGC, coming in that night after work.

I turned up that night to purchase the case with a credit card and found that they did not currently have eftpos access because of the change of owner.

Paul stated they would have it late this week, and offered to hold a case aside for me. I offered to put money down for it, and he said not to worry about it, and he would give me a call when they got eftpos.

A friend of mine offered to go in and pick it up for me today, and I rang the store and spoke to Adrien, who seemed confused about what I was asking before confirming that they did have a case for me.

My friend went in the store and called me back to let me know that they only had 19 boosters, not the 20 of the full case as they had actually opened it and started selling from it.

I asked him to buy the rest of the case for me anyway as there's no other option to try and purchase Crisis in sydney at this time, but this is the last time I'm planning to buy anything from this store.

Possibly these sort of problems will be fixed after they've settled in, but it's still poor service.

Anyway, just wanting to get this off my chest.

Sgt Grimes
03/03/2008, 01:38
Barr stards..........

zero_cochrane
03/03/2008, 03:57
They are really not used to selling clix. As in, at all.

They'd get some clix customers at the previous store, but nobody who'd buy more than a few boosters at a time. They were almost shocked at how much sold on Sunday (and that was after many people had already picked up bricks at Tin Soldier or Kings). I actually remember hearing Paul say that somebody had asked to have a bunch put aside. Obviously this wasn't communicated to all the people working there.

The guys seem nice but yeah, this is a pretty crappy thing to have happen (after your eternal wait with M&M, too). I work in customer service, so my natural reaction to reading this is to ask "What could be done for the customer to make up for this mistake?" And then after doing whatever possible to keep a customer from walking, put something in place to make sure that the same mistakes don't happen again.