Does this require Neutral Feedback to be left? [Archive]

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Silver Lantern

12/30/2010, 12:41

I just wanted to get some feedback from the community here.

I recently traded with a new trader (he had 1 itrader rating when we agreed to the trade). He agreed to send first. The trade involved several SRs of DC75, a WL, and some rares. He was sending me a Bane SR, a Sinestro SR, Black Alice R, and Ragdoll R. When the figures arrived, they were in a small cardboard box like the ones you use to keep cards in (usually sturdy enough, no big deal). However, when I picked the package up, I noticed that the figures inside rattled because they were loose. That's always a concern for me, so I proceeded to carefully open the box.

Inside were all the loose figures and cards, with only a crumbled up piece of a plastic grocery bag (about the size of an 8x11 page) which really did not serve to prevent any harm to the figures or to protect them in any capacity. In other words, no manner of packaging was going to prevent that piece of plastic bag from protecting those figures. Had there been a sole styrofoam peanut in the box, it may have offered more protection than this flimsy cut out piece of a plastic bag.

Unfortunately, the SR Sinestro arrived with with Mace broken off clean at the middle of the shaft just below the spike ball.

I contacted the other party and told him of the problem. He suggested that I keep the 2 rares and send him back the SRs and call the trade off, but I really wanted both the Sinestro and the Bane for my teams so that didn't seem like an option to me. He also suggested that he had another Sinestro and that if I mailed him the broken Sinestro along with the SR and WL I agreed to trade that he would send me the unbroken Sinestro. I responded that I would try to glue the broken Sinestro and see how it came out before deciding.

I explained that generally, I wouldn't have a huge issue with a broken piece, and would just reglue it and keep on going (after all things happen and I realize this guy is a new trader). However, the reglued piece, while certainly playable, is unmistakably reglued, and will likely diminish the future trade value of whats likely to be a valuable figure. On the otherhand, I still feel I got most of what I bargained for and don't feel that making the guy send me his unbroken Sinestro is necessarily fair or worth the hassle.

In any event, I just mailed him the SR Dooms Day and the WL and told him that if he wanted to mail me the other Sinestro he could (but again, I don't feel its fair to require that of him).

My question is, do I have an obligation to leave him neutral feedback given the circumstances? I definitely brought this to his attention and he knows about it. I just don't know if the community agrees that I need to put everyone on notice as to what may be an issue with shoddy packaging of a trader. The guy is new after all. And we all make mistakes.

Thoughts? Suggestions?

naeblis501

12/30/2010, 12:52

I would think you would leave neutral only if he didn't try to fix it with you in this situation. It sounds like he was willing to work with you to fix it to your liking, so I'm not sure a neutral would be warranted by my understanding.

Hellfire117

12/30/2010, 13:03

As long as he makes it right I would leave a positive. Neutral or negatives should be saved for those that mess up and have no means or will to fix them.

phantalien

12/30/2010, 13:25

As long as he makes it right I would leave a positive. Neutral or negatives should be saved for those that mess up and have no means or will to fix them.

What he said. You should have waited for him to send the second Sinestro, because you seem to be in gluers remorse.

Jarosa

01/01/2011, 03:11

He knows now not to use shoddy packing. Make a comment or note in the message but leave positive. If it happens again there will be proof of a habitual offender. Something like good communication but shoddy packing habit, has been advised and acknowledges mistake.

NoGoCat

01/01/2011, 06:40

Since he was willing to work with you, but you chose not to, I would leave positive, but explain what happened in the short comment section

omegarobb

01/01/2011, 06:55

Since he was willing to work with you, but you chose not to, I would leave positive, but explain what happened in the short comment section

Have to agree here. Being a relatively new (but trustworthy) trader myself, it would really bother me to get a neutral feedback on something that may or may not have anything to do with the packaging of the product. Who knows what could have happens during delivery. Maybe no amount of packaging would have helped. what bothers me is the fact that he did not use the entire plastic bag. Why cut out a piece when the whole thing is right there?:confused:

eternalrage

01/01/2011, 07:00

I'd side with the others and explain in the comments section.

I had an issue a few months back pertaining to a Sinestro from another set. I purchased Sinestro and another figure, for a substantial amount, from a gent with 140+ feedback. I had no worries figuring he has done this dozens of times. When I received the figure, it appeared as though it was placed between the box top and the packaging, nothing between Sinestro and the box. When I picked him up, he was broke free from his flight streak, and appeared as if he had been glued previously. The other figure was unharmed.

I left a PM and waited for a response for some days and nothing came of it.

New to the 'Realms I didn't want to smear his iTrader with a negative that may have been an isolated icident.

In this scenario, the seller did not attempt to rectify the situation. Looking back I think I would have been justified in doing so.

incredible

01/01/2011, 07:28

gluers remorse.

Once you did that, all bets were off.
Gluers remorse,,, LOL:laugh:

phantalien

01/01/2011, 11:33

I can still change it for you if need be.

I'd side with the others and explain in the comments section.

I had an issue a few months back pertaining to a Sinestro from another set. I purchased Sinestro and another figure, for a substantial amount, from a gent with 140+ feedback. I had no worries figuring he has done this dozens of times. When I received the figure, it appeared as though it was placed between the box top and the packaging, nothing between Sinestro and the box. When I picked him up, he was broke free from his flight streak, and appeared as if he had been glued previously. The other figure was unharmed.

I left a PM and waited for a response for some days and nothing came of it.

New to the 'Realms I didn't want to smear his iTrader with a negative that may have been an isolated icident.

In this scenario, the seller did not attempt to rectify the situation. Looking back I think I would have been justified in doing so.

hair10

01/01/2011, 11:41

I would think you would leave neutral only if he didn't try to fix it with you in this situation.
Agreed.

/filler

eternalrage

01/01/2011, 17:20

I can still change it for you if need be.

He had already given me a positive feedback rating.

I don't know if it's worth drudging up. He's been on every now and then, but hasn't posted since October.

Silver Lantern

01/01/2011, 18:06

omegarobb

01/01/2011, 18:24

The Decepticons

01/01/2011, 19:03

I challenge anyone here to go back and read each of Nogocat's 530 feedback posts or Hair 10's 680... ;)

actually... i have done that :laugh:

As for the Sinestro though. I probly wouldnt bother to glue it. wait to see what Wizkids does when they introduce their replacement program. You might be able to get it replaced than.

csi

01/01/2011, 21:12

Thanks guys I guess I will leave positive and just state the issue briefly in the comment.

Just wasn't sure people went comment by comment reading what is written in there, I know I certainly don't...

I challenge anyone here to go back and read each of Nogocat's 530 feedback posts or Hair 10's 680... ;)

why is it an issue still that you feel the need to qualify the feedback? He offered to replace it if you sent it back and you chose not to. He even offered to give you free figures and take nothing in return and you chose not to. Why do you still feel the need to punish the guy with qualifying your feedback? I would much rather trade with someone who is willing to try to fix a problem then uses feedback to punish someone that was completely willing to make the situation right.

neoclix

01/01/2011, 22:44

Thanks guys I guess I will leave positive and just state the issue briefly in the comment.

Just wasn't sure people went comment by comment reading what is written in there, I know I certainly don't...

I challenge anyone here to go back and read each of Nogocat's 530 feedback posts or Hair 10's 680... ;)

ummm Actually thats just their I-trader Hair 10 for one really has 1299 positive feedback and NoGoCat's is around 939. Also why would you with a feedback of that you know the person has an idea of how to ship.

If you trade with someone with 10 feedback you take the extra time to read their I-trader. Also this person seems to know they messed up tryed to fix it and has learnt a good lesson. I think all is taken care of now. Just leave feedback ( Poor Shiping willing to fix problem with broken fig) and you done.

Silver Lantern

01/02/2011, 16:45

why is it an issue still that you feel the need to qualify the feedback? He offered to replace it if you sent it back and you chose not to. He even offered to give you free figures and take nothing in return and you chose not to. Why do you still feel the need to punish the guy with qualifying your feedback? I would much rather trade with someone who is willing to try to fix a problem then uses feedback to punish someone that was completely willing to make the situation right.

I opened this thread to get feedback of what would be the right thing to do. I am not trying to punish or judge anyone. If I was, I would have just left the guy neutral feedback and be done with it.

That said, most people here suggested I "qualify" the feedback, which is why I said that I would. My goal here was to protect the community by putting them on notice of a potentially problematic shipper. It wasn't trying to simply "punish" this trader.

The figure did not break out of random luck or because of the negligence of the post office or some third party. It broke because the shipper did not take the proper care to package it with any type of reasonable protection.

That said, I did want to give the guy leeway because he was new so I wanted to give him the benefit of the doubt that perhaps he didn't know any better than to put 4-5 loose heroclix in a box bouncing around in there. And also because he offered his suggestions for how to correct the problem, although I did not agree/accept them.

I still have not left feedback for him, since people are still giving me their suggestions.

Silver Lantern

01/02/2011, 16:48

actually... i have done that :laugh:

As for the Sinestro though. I probly wouldnt bother to glue it. wait to see what Wizkids does when they introduce their replacement program. You might be able to get it replaced than.

That's not an option. The shipper says the figure was whole when he sent it. It would not be something that Wizkids would be responsible for.

hair10

01/02/2011, 20:23

I challenge anyone here to go back and read each of Nogocat's 530 feedback posts or Hair 10's 680... ;)
Even I've never read all of my feedback! :laugh:

csi

01/02/2011, 21:36

I opened this thread to get feedback of what would be the right thing to do. I am not trying to punish or judge anyone. If I was, I would have just left the guy neutral feedback and be done with it.

That said, most people here suggested I "qualify" the feedback, which is why I said that I would. My goal here was to protect the community by putting them on notice of a potentially problematic shipper. It wasn't trying to simply "punish" this trader.

The figure did not break out of random luck or because of the negligence of the post office or some third party. It broke because the shipper did not take the proper care to package it with any type of reasonable protection.

That said, I did want to give the guy leeway because he was new so I wanted to give him the benefit of the doubt that perhaps he didn't know any better than to put 4-5 loose heroclix in a box bouncing around in there. And also because he offered his suggestions for how to correct the problem, although I did not agree/accept them.

I still have not left feedback for him, since people are still giving me their suggestions.

again, he isn't a problematic shipper, he tried to fix the broken figure he sent you and YOU would not let him. Things break when shipped, it happens and as he is new to trading he probably hasn't had a lot of experience with how to package figures like Sinestro. Obviously he knows now and, again, he tried to fix the problem and YOU would not let him. The only problematic person I see here is you, for not letting him fix the problem and then wanting to leave feedback saying there was a problem.

csi

01/02/2011, 21:37

Even I've never read all of my feedback! :laugh:

I read your feedback when I can't get to sleep at night :p

Silver Lantern

01/03/2011, 00:40

again, he isn't a problematic shipper, he tried to fix the broken figure he sent you and YOU would not let him. Things break when shipped, it happens and as he is new to trading he probably hasn't had a lot of experience with how to package figures like Sinestro. Obviously he knows now and, again, he tried to fix the problem and YOU would not let him. The only problematic person I see here is you, for not letting him fix the problem and then wanting to leave feedback saying there was a problem.

First off all, I don't know what your problem is with me, but I was part of the transaction, and you were not part of the transaction, so I don't need you need to tell me what went down. I was there, I know what happened, you were not there, so you do not know what was said and how it was said.

Now, If I just wanted to leave him feedback saying there was a problem, as you falsely accuse me of wanting to do, then I would have done so, so please do not accuse me of something I did not do. You are clearly just trolling...

This thread is no longer productive and I already got people's feedback, which is what I wanted, so I am just going to shut it down. Thank you for your opinions folks.