WizKidsNECA
07/13/2011, 18:40
First and foremost (and long over due) – we are ready to begin a low rollout of the product replacement program. We’re going to turn on one set at a time so we can manage the load carefully. The replacement program will require you to create an account and fill out an online request for replacement. The system will generally guide you through the process and only present you with options that are available. We’re going to start with Watchmen Collector set.
Product replacement for a collectible product is challenging in that it is so susceptible to abuse. We had to go back to the drawing board on several plans due to costs, and execution difficulties. We think we have a viable solution but expect to have to tweak the program over time.
Click to register for the Product Replacement program (http://heroclix.com/replacement/).[...]
[Read More on HeroClix.com (http://heroclix.com/announcements/release-week-product-replacement-hco-and-more/)]
Product replacement for a collectible product is challenging in that it is so susceptible to abuse. We had to go back to the drawing board on several plans due to costs, and execution difficulties. We think we have a viable solution but expect to have to tweak the program over time.
Click to register for the Product Replacement program (http://heroclix.com/replacement/).[...]
[Read More on HeroClix.com (http://heroclix.com/announcements/release-week-product-replacement-hco-and-more/)]